See where your Five9 dialer is leaking booked jobs
A free, 30-minute audit for home-services teams already on Five9. We show you where booked jobs are leaking — weak connect rates, numbers flagged “Scam Likely,” pacing drifting toward the 3% line — and what it’s worth to fix. No touch to your live call flow.
Free • 30 minutes • No touch to your call flow
You’ve got Five9 and the agents. The phone still isn’t booking.
Most teams blame “outbound” and add more agents or buy more leads. Usually the real leak is the dialer — pacing, caller reputation, and speed-to-lead quietly handing jobs to whoever reaches the homeowner first. The audit finds it before you spend another dollar covering for it.
- Pinpoint why connect rates sit at 8–15%
- Find the numbers flagged "Scam Likely"
- See how close pacing runs to the 3% line
- Put a dollar figure on the leak
Audit Coverage
Five9Connect & Pacing
Pacing, abandonment, speed-to-lead, and connect rate
Reputation & Compliance
Caller ID / "Scam Likely," TCPA, and the 3% line
Workflow & Lists
CRM integration, campaign and list strategy
Diagnostic Depth
What a Five9 dialer audit actually checks.
Nine places booked jobs leak out of a Five9 dialer — and where we look first.
Connect & Answer Rate
Where your connect rate really sits versus the 8–15% most teams accept as normal.
TCPA & FTC Compliance
Consent, retry rules, and pacing guardrails that keep outbound inside the line.
Caller Reputation & "Scam Likely"
Which of your numbers are flagged, and what it costs you in calls no one answers.
CRM & Salesforce Integration
How cleanly Five9 connects to your CRM and the booking flow, and where data drops.
Agent Utilization & Idle Time
Where agents sit idle or drown in overflow instead of talking to homeowners.
Speed-to-Lead
How fast agents reach a lead while it is still warm — and where minutes leak out.
Reporting & Cost per Booked Job
Whether your reporting can answer what a booked job actually costs.
Dialer Pacing & Abandonment
How hard you dial for connects while staying inside the 3% safe-harbor line.
List & Campaign Strategy
How lists are built, ordered, and prioritized so agents call the right homeowner first.
An outsider in your live Five9? Here’s why it’s safe.
The audit is read-only. We look at your Five9 configuration and reporting — we don’t touch your live call flow, your numbers, or the booking flow that pays the bills. Nothing changes without your say-so.
- No touch to your live call flow
- We do nothing but Five9
- Compliance-aware from the first look
What the audit touches
Read-onlyHow We Work
Read-Only
We look, not touch
Reversible
Phased, your call
Five9-Only
All we do
Live-flow changes
The same dialer fix, working again and again.
Three separate home-services engagements, three different floors. Each started stuck in the low-teens and climbed into the high-30s — same roster, same dial volume, no added spend. Here’s what that looked like.
Results shown are illustrative of typical real engagements — approximated from real work, not audited client metrics, with client identities withheld.
A home-services outbound team stuck in the low-teens. After we retuned the Five9 dialer’s pacing and retry logic, connect rate climbed into the high-30s — same team, same dial volume, no added spend.
A different home-services floor, same pattern. Cleaning up caller reputation to stop “Scam Likely” flags, plus concentrating dials into peak-connect windows, lifted connect rate toward ~40% — no added headcount.
Again from the low-teens to the high-30s — smarter list prioritization and right-time dialing, with no extra lead spend.
From booking to a clear read on your dialer.
A simple process to review your Five9 setup, find where jobs leak, and show you what to fix first.
Book
Choose a time and answer a few quick questions about your Five9 setup.
Review
We look at your dialer, connect rates, and where jobs are leaking.
Audit Call
We walk through what is working, what is not, and why — live.
Next Steps
You get prioritized recommendations — and the dollar value of fixing them.
Pick a time that works for you.
Choose a time for your free Five9 dialer audit. You’ll get confirmation and call details by email.
Free • 30 minutes • No touch to your call flow
Questions about the free Five9 dialer audit.
Short answers before you book.
A free, 30-minute review of your Five9 dialer for home-services teams. We look at pacing, connect rates, caller reputation, compliance, and how Five9 connects to your booking flow, then show you where booked jobs are leaking.
Yes. The audit is free and there is no obligation. You leave with a clear read on your dialer whether or not we ever work together.
No. The audit is read-only. We review your configuration and reporting — we do not change your call flow, your numbers, or anything your agents are using to book jobs.
Where your connect rate really sits, which numbers are flagged "Scam Likely," how close your pacing runs to the 3% compliance line, and what fixing the leak is worth in booked jobs.
Yes. Part of the audit is checking how cleanly Five9 connects to your CRM — Salesforce or otherwise — and where leads or dispositions fall through the cracks.
Find out what your dialer is costing you.
Book your free Five9 dialer audit. We’ll show you where booked jobs are leaking and what it’s worth to fix — with no touch to your live call flow.
No Touch to Your Flow
We review read-only. Your live calls keep running.
Practical Direction
Know what to fix first — and what it is worth.
No Pressure
A working session, not a hard sell.
Free • 30 minutes • No touch to your call flow