Data protection guidelines
Fixpath is an enterprise advisory firm helping organizations evaluate, implement, and optimize AI-powered contact center and telecom solutions. We are committed to protecting your privacy and handling your information transparently.
Fixpath privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or engage withfixpathit.com(the "Site").
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual pages you view, what websites or search terms referred you to the Site, and how you interact with the Site. We call this automatically-collected information "Device Information."
- Cookies – Data files placed on your device, often including an anonymous unique identifier. (Learn more about cookies and how to disable them.)
- Log Files – Track actions on the Site and collect IP address, browser type, ISP, referring/exit pages, and timestamps.
When you submit a form on the Site, we collect information such as your name, email address, company, job title, and the content of your inquiry. This information is used solely to respond to your request and facilitate our advisory engagement.
How we use your personal information
We use the information you provide to:
- Respond to your inquiry and facilitate advisory conversations
- Communicate with you about our services
- Improve the quality and relevance of our website content
- Send you relevant insights or updates, only when aligned with your preferences
We use the collected Device Information to:
- Improve and optimize the Site experience
- Analyze customer interactions for performance tracking
- Screen for potential risk and fraud
Sharing your personal information
We share your Personal Information with trusted third-party service providers to help us operate effectively:
- Hosting and infrastructure providers
- Email and communication tools used to respond to inquiries
Your rights
If you are a resident of the European Economic Area (EEA):
- You have the right to access, update, or delete your personal information.
- If you wish to exercise these rights, please contact us at sales@fixpathit.com
Do not track
Please note, we do not alter our Site's data collection practices when we detect a "Do Not Track" signal from your browser.
Data retention
We will retain your Order Information for our records unless you ask us to delete this information.
Minors
Our Site is not intended for individuals under the age of 18.
Changes
We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons.