Case Study
A multinational financial institution needed to migrate from fragmented legacy infrastructure to a unified cloud contact center platform — without risking compliance or uptime.
The Challenge
A multinational financial institution was struggling with a fragmented on-premise legacy infrastructure using Cisco UCCX and CUCM. Siloed data and manual workflows were causing high average handle times, delayed reporting, and a disconnected customer journey across voice and digital channels.
They needed a scalable cloud transformation without risking compliance or uptime.
A structured, evidence-based approach tailored to the client's constraints and growth objectives.
Measurable Impact
Operational efficiency
+50%
Previously: Fragmented desktop
Decision-making speed
+70%
Previously: Delayed reporting
Global agent cutover
Zero downtime for 1,500+ agents
Previously: Legacy on-prem
Capabilities Deployed
See how Fixpath has helped enterprise organizations transform their contact center operations and deliver measurable ROI.
A rapidly expanding healthcare and medical education provider needed to reduce unsustainable tier-1 inquiry volume and free specialized staff from routine tasks.
Outcome
Reduced administrative workload by 50% and improved patient outcomes by 40%
A multinational financial institution needed to migrate from fragmented legacy infrastructure to a unified cloud contact center platform — without risking compliance or uptime.
Outcome
Improved operational efficiency by 50% and accelerated decision-making speed by 70%
A large retail and telesales organization needed to restructure its outbound architecture across North America and the UK while meeting complex regulatory compliance standards.
Outcome
Increased sales efficiency by 35% and achieved 100% regulatory compliance
Talk with Fixpath about the right strategy, solutions, and next steps to optimize your technology investments and customer experience.
